Assistant Manager

Job title: Assistant Project Manager, leading to a new Project Manager role

Hours: 37.5 hours per week

Duration: Permanent

Salary: £26,000 – £28,000 40 hour FTE, + employer pension contribution of 5% of gross annual salary

Closing date for applications: 8th December 2021

Start date: as soon as possible – to be discussed at interview

We will be interviewing suitable applicants on application. We welcome applications from people with lived experience.

About Gravesham Sanctuary

Gravesham Sanctuary was established in 2015 as a response to people in Gravesham sleeping on the streets or facing homelessness. During that time we have developed from a service providing community, shelter and a hot meal to one that partners effectively with many agencies in supporting people to find routes out of homelessness and turn their lives around. 

Gravesham Sanctuary is transitioning from a traditional static Winter Night Shelter to the provision of single room emergency accommodation in our own premises. This will operate alongside our town centre daytime drop-in premises. 

We are looking for someone with a passion for transforming the lives of homeless people to work alongside the current Project Manager. Together, they will develop an effective strategy for managing and developing our service as we go through a time of transition. This will lead to the creation of one new management role that meets the future needs of the project by bringing together management of the premises with project oversight. 

Our Christian ethos

All staff will be recruited on the basis of job requirements and the candidates’ ability to fulfil the necessary skill, experience and qualification criteria. However, as a Christian organisation, our work is motivated by and dependent on the faith of our staff. In order to uphold and work out our Christian ethos, this role has a Genuine Occupational Requirement that the person appointed has an understanding of and personal commitment to the Christian faith.

Proof of the right to work within the UK.

We are required by law to request proof that you have the right to work within the UK.

GDPR and personal data

Where you provide personal data and sensitive personal data when applying for a job, such as the information on your application, we will process, store and disclose this personal data to support the recruitment process in accordance with our GDPR policy. Application details will be stored for a maximum period of 1 year for audit purposes before being deleted, unless the individual becomes an employee. 


This role is subject to an Enhanced DBS check due to possible attendance at the accommodation overnight.

Objective of role:

To contribute to the development of a changing service within and beyond the winter season, including the development of a new Project Manager role, suited to the developing work of the charity.

To work with the Project Manager to set up and maintain systems for recording, to develop and update training, policies and procedures.

To ensure the smooth running of the shelter on a day-to-day basis, in line with the current governance agreed by the trustees with oversight of staff and volunteers.

Reporting to: Project Manager

Location and hours:

Most hours will be worked at our accommodation venue. Remaining hours and any hours when the accommodation is closed, will be based at Longferry Court, The Terrace, Gravesend, Kent DA12 2DF

As this role involves oversight of teams, it includes some flexible hours at weekends, evenings and late at night.  

Outline of tasks and activities to be undertaken:

Management of staff and volunteers 

  • Visit the venue on various shifts (including some evening, late night and weekend) to oversee and support the staff and volunteers and ensure that policies and procedures are being followed.
  • Produce on-call rota to ensure support is available to coordinators during opening hours 
  • Communicate regularly with paid and unpaid co-ordinators, gaining feedback on how the sessions are running and to give support.
  • Give on-site training to volunteers and staff at the venue 
  • Assist the Project Manager in the recruitment and appraisal of staff and in planning and delivering training for staff and volunteers.

Management of the accommodation 

  • Assist the Project Manager in the setting up and development of the accommodation
  • Ensure the smooth running of the accommodation on a day-to-day basis, in line with the current governance, policies and procedures 
  • Work with the Project Manager to make sure the venue is well-resourced. Help with the monitoring of expenditure against allocated resources. 
  • Oversee the storage and organisation of resources
  • Check that the premises are in safe working order, record any maintenance issues and liaise with the Project Manager to resolve them. 
  • Ensure all aspects of Risk Assessment, Fire Safety and Food Hygiene are properly managed and scrutinised. 

Working with guests

  • Establish working relationships with the guests who use the accommodation.
  • Help support Coordinators when dealing with problem guests or emergencies and deal with any issues promptly
  • Liaise with the Guest Manager over guest referrals  
  • Liaise with the Guest Manager to explore and set up further opportunities for developing our service: guest activities, befriending, integration into the local community, preparation for independence. Use guest choice and suggestions as part of the process. 


  • Seek regular feedback from guests, volunteers and staff, including suggestions for future development – through surveys and focus groups. Communicate the outcomes to Project Manager and trustees. 
  • Monitor and evaluate the effectiveness of our accommodation provision and service. 


  • Manage day to day recording of data and guest information at the venue
  • Work with the Project Manager to set up and maintain effective systems for recording, 

Other occasional tasks

  • Assist the Project Manager in representing the charity at church and community groups.
  • Assist the Project Manager and Guest Manager to produce an annual report.
  • Work as part of a team to update policies and procedures.
  • Accompany Project Manager and Guest Manager on occasions in liaising with other agencies.

Essential knowledge and experience

  • Relevant experience with homeless people and a good understanding of the issues they face
  • Proven experience of managing a project and team

Essential skills and abilities

  • Ability to work within a Christian framework with guests, coordinators, volunteers and those who support our work
  • Good IT skills (for example, competent in the use of Office 365)
  • Ability to comply with confidentiality, data consent and data protection
  • Good communication skills, verbal and written, with the ability to influence, inspire and build relationships
  • Well-developed organisational and time management skills
  • Ability to work under pressure to meet targets and deadlines
  • Able to work independently and manage own workload to meet deadlines
  • Able to use appropriate initiative and judgement, and take decisions independently within remit
  • Good interpersonal skills, with an empathetic approach to people in difficult situations

Essential personal qualities

  • Willing to provide a spiritual lead to teams by praying with them and modelling God’s love in action
  • Has an active understanding of Christian compassion and a desire to see vulnerable people turn their lives around
  • Able to work closely with others and within a team
  • Willingness and ability to learn
  • Commitment to the vision and aims of Gravesham Sanctuary
  • A professional attitude to work and punctual, reliable and flexible
  • Proactive, self-motivated and resourceful

Person specification: desirable experience, knowledge, skills and personal qualities

  • Able to support people with complex needs
  • A confident approach to dealing with challenging behaviour
  • Experience in planning, budgeting and monitoring income and expenditure
  • Able to adapt quickly to new situations and evolving workload
  • The ability to mediate and resolve conflicts
  • Project management skills necessary to plan and deliver the objectives of the charity
  • Knowledge of strengths based approaches

The Employer operates a policy of job flexibility, and the Employer may, at its discretion, require you to perform additional or other duties, whether skilled or unskilled, not within the scope of your normal duties.