Volunteer Manager / Digital and Social Media manager

Job Summary

Job title:  Volunteer Manager with the option to also include Digital and Social Media management for the right person.

Hours:  Up to 15 hours are available for someone who can fulfil both roles. Hours are flexible and to be agreed with the General Manager.

Location:  Hybrid working between home and Sanctuary accommodation in Gravesend town centre

Pay:  £11.44 per hour with statutory holiday entitlement

Start date:  As soon as possible.

Reporting to: General Manager 

We are looking for a self- motivated person with a desire to contribute towards change in the lives of people facing homelessness.  The successful applicant will have the necessary computer, communication and administrative skills to manage volunteer recruitment and the volunteer rota. The number of hours required for this each week will vary. A fixed working week of 15 hours is available for applicants with the skills to also manage our social media platforms and website.

We will be interviewing suitable applicants on application. We welcome applications from people with lived experience of homelessness.

About Gravesham Sanctuary Gravesham

Sanctuary was established in 2015 as a response to people in Gravesham sleeping on the streets or people facing homelessness. During that time we have developed from a service providing community, shelter and a hot meal to one that partners effectively with many agencies in supporting people to find routes out of homelessness and turn their lives around. Gravesham Sanctuary is transitioning from a traditional static Winter Night Shelter to the provision of single room emergency accommodation in our own premises. This will operate alongside our town centre daytime drop-in premises. 

Our Christian ethos 

All staff will be recruited on the basis of job requirements and candidates’ ability to fulfil the necessary skill, experience and qualification criteria. However, as we are a Christian organisation, the successful applicant will need to be sympathetic towards and supportive of our Christian ethos to represent us to church and community groups

Proof of the right to work within the UK. 

We are required by law to request proof that you have the right to work within the UK. 

GDPR and personal data 

Where you provide personal data and sensitive personal data when applying for a job, such as the information on your application, we will process, store and disclose this personal data to support the recruitment process in accordance with our GDPR policy. Application details will be stored for a maximum period of 1 year for audit purposes before being deleted, unless the individual becomes an employee. 


This role is subject to a basic DBS check. 

Volunteer Administrator

Objective of role and how it fits in with the work of the organisation:

To contribute to the smooth running of the day centre and accommodation through the recruitment, vetting and training of suitable volunteers, and the administration of the volunteer rota.

Outline of tasks and activities to be undertaken:

  • Maintain the volunteer database
  • Process volunteer applications, including checking suitability by obtaining references.
  • Ensure volunteer information is processed in accordance with our GDPR policies.
  • Assign volunteers to teams to run the required shifts.
  • Ensure volunteers are trained to sufficient standard before they begin doing shifts.
  • To be the first point of contact for dealing with volunteer issues.
  • To recruit volunteers by contacting/visiting local churches, utilising social media platforms, arranging attendance at community events
  • Maintain contact with volunteers, set up social events and arrange support as required
  • Collect feedback from volunteers
  • To report to the General Manager weekly with updates and any concerns
  • To carry out DBS checks for employees and volunteers through thirtyone:eight and keep up to date records in line with our GDPR procedures.


Digital and Social Media Manager 


Objective of role and how it fits in with the work of the organisation:

To promote the work of Sanctuary and a better understanding of homelessness through maintaining and developing our social media platforms and website. Ideally, the successful applicant would also contribute to the effective running of Sanctuary by maintaining our internal communication systems.


Outline of tasks and activities to be undertaken:

  • Maintain Facebook pages and Gravesham Sanctuary website
  • Develop the use of those sites with vibrant, interesting and up to date material
  • Develop the use of further social media platforms such as Instagram
  • Write and send out regular newsletters
  • Develop other avenues for promoting our work, such as through The Net
  • Maintain our internal communication systems, such as our daily log and In-Form platform.

The Employer operates a policy of job flexibility and the Employer may, at its discretion, require you to perform additional or other duties, whether skilled or unskilled, not within the scope of your normal duties.

Essential knowledge and experience

  • A good working knowledge of Office 365 and Excel
  • A working knowledge of social media and marketing platforms (Facebook, Instagram, MailChimp)
  • Understanding of web design, advanced WordPress and Elementor functions and operation, and SEO
  • Previous experience in administration and communication with a range of individuals and organisations


Essential skills and qualifications:

  • Good computer skills
  • Good literacy skills
  • Attention to detail
  • Good communicator through verbal and written media
  • Good at forward planning

Essential personal qualities:

  • Sympathetic towards our Christian ethos
  • Committed to the vision, aims and principles of Gravesham Sanctuary
  • Able to represent Gravesham Sanctuary’s Christian ethos to local church and community groups
  • Proactive, self-motivated and resourceful
  • Willing to respond to feedback from staff, volunteers and guests
  • Team player
  • Willing to undertake a basic DBS check
  • Ability to work flexibly to respond to last minute rota changes
  • Good time management

Desirable experience, knowledge, skills and personal qualities

  • A working knowledge of Planning Center
  • Previous experience as a volunteer or in another role within Sanctuary or other work with homeless people
To apply, please fill out the form below and email it to: 

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